You may return most new, unopened items within 30 days of delivery for a refund or exchange. A standard restocking fee of 15% applies when returning product for a refund unless we ship the incorrect or defective product. Please keep in mind that restocking fees can vary among products and manufacturers. Buyers are responsible for all shipping costs when returning/exchanging products, but we'll pay the return shipping costs if the return/exchange is a result of our error.
Note: If an exchange is arranged for an alternative product due to preference, shipping back to the customer has to be paid by the customer.
How to Start a Return/Exchange?
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you don't have an account and wish to place a return or exchange, you can also place the request to email@example.com, just remember to mention your order number.
Why is a Restocking Fee Necessary?
Our returns require a lot of time and labor. When your returned items are received, they must be unpacked and thoroughly inspected to ensure that the condition is perfect for resale and that the quantity returned is correct. The products then have to be repackaged, entered into a database system and restocked on a shelf. Another factor for restocking fee are the materials used to package orders are discarded and completely lost.
You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund at a sooner date. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days) and the time it takes your bank to process our refund request (2 to 3 business days).
Customer refunds are provided through the same payment method which the funds were originally accepted. In most cases, this would be with the credit card you originally made your purchase.
Note: Customized and made to order products such as Nets, FR Harnesses, JIB Anchors and other products may not qualify for a return, depending on the manufacture. For more information please contact us or the manufacturer.
How to Cancel an Order?
If you would like to cancel an order, please contact our Returns Department at firstname.lastname@example.org. When contacting us, please provide the order number and the reason for your cancellation. Email responds can take up to 48 business hours.
Note: We do not accept cancellations through the phone, however, to cancel an expedite order please call us immediately at (786) 332 - 2838.