You may return new, unopened items within 30 days of delivery for a refund or an exchange. A restocking fee of 15% applies when returning product for a refund unless we ship the incorrect or defective product. Buyers are responsible for all shipping costs when returning products but we'll pay the return shipping costs if the return is a result of our error.
Why is a restocking fee necessary?
Our returns require a lot of time and labor. When your returned items are received, it all must be unpacked and thoroughly inspected to ensure that the condition is perfect for resale, and that the quantity returned is correct. The products then have to be repackaged, entered into a database system, and restocked on a shelf. Another factor for restocking fee are the materials used to package orders are discarded and completely lost.
You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
Customer refunds are provided through the same payment method which the funds were originally accepted. In most cases, this would be with the credit card you originally made your purchase with.
Note: Customized and made to order products such as nets, FR harnesses, jib anchors and other products may not qualify for a return, depending on the manufacture. For more information please contact us or the manufacture.
How to start a refund
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you don't have an account and wish to place a return you can also place the request to firstname.lastname@example.org, just remember to mention your order number.